Having built out many teams over the years I do notice that with experience certain things do come easier and quicker and certain tasks do not.

What I know for sure is this: You can not spend enough time training and communicating at the beginning of the process. People are generally in a state of confusion until they “get it”.

My best practice is to spend as much time as I can explaining, reviewing, setting the tone and explaining again.

How do you fit all of this into your day job? You just do. There’s always a 10-15 minute window you can find in your day to squeeze more into. And in the end it’s so worth it.

I find myself maxing out my day with lunches and dinners just to make it all work. Hey, if it doesn’t work it’s my butt, so I better get savvy with my time.

The part for me that seems to never get easier is finding great people. I’m talking about the kind of people that are such pros and an amazing pleasure to work with. I’m talking about grown ups that know how to get it done and not get stuck in the mud. They’re out there and I’m proud to say I have many on my team after years of searching but it never gets easier finding new ones.

I would love to hear about everyone’s tricks for weeding out the B team when interviewing for freelance and full time employees.

Robin Colangelo
I AM IN-HOUSE : White & Case
VP, Board of Directors, InSource

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