In-house creative services teams with an hourly chargeback model must track their time—often to the quarter-hour increment. The discipline of time tracking can be off-putting for many teams at first, but the advantages of time tracking can’t be ignored, and teams generally support the practice once they understand the potential outcomes.
Internal creative organizations often struggle with whether they should be charging clients and if so, at what rate. This doesn’t seem like a complex challenge, until you try to solve it! In this post I’ll touch on good reasons for implementing a chargeback model, costs that should be considered for inclusion, key considerations, and implementation tips.
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